The Volte

Have any questions about hiring?  Find the answers here.

Borrower FAQs

My lender has messaged to say the dress is no longer available. What can I do?

I've made my order, what's next?

Why am I asked to complete a review?

Our Community

Australia Post has lost the dress on its way to me. What can I do?

I didn't receive the item on time, do I get a refund?

What if I accidentally damage the item I rented?

What do I do if my dress isn't right when it arrives?

When something goes wrong

Does the Rental Period Start from the Day of Delivery?

Can I pay for a try-on and wear the piece to my event?

The dress I want isn't available for the date of my event, what can I do?

Something has come up. Can I cancel my booking?

How does the payment for my hire or purchase work?

How long can I hire a dress for?

A lender has asked me to pay them directly outside of The Volte. Is that okay?

Can I rent a dress if I am under 18?

How do I know if a dress is available and if it'll reach me on time?

I need a dress at the last minute – what are my options?

Renting the Perfect Item

How can I send through a tracking number?

What if my rental ends on a Sunday or holiday?

How do I return my item when my rental period has finished?

Where do you ship to and how long does it take?

Shipping and Returning of Items

Find answers and get help from Intercom Support and Community Experts

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