Simply repack your dress in the included pre-addressed post-bag that arrived with your hire. Please always post express parcels through yellow post boxes, or the express return will not be carried out. For pick-up/drop-off orders, items must be returned by the end date of the hire and make sure to take a timestamped photo showing when the item was returned to the lender.

It is the lender's responsibility to dry clean each item before sending it to the borrower. This allows the lender to control the process, set the pricing, and take it to the dry cleaner of their choice.

The Volte as a platform relies on borrowers and lenders working together to make the hire process work simply and efficiently. When a borrower returns an item late, it impacts the lender’s ability to clean and prepare the item for the next borrower. In these situations, borrowers will be charged $25 per day via their credit card to reimburse their lender for the disruption for each day that the item is late in being returned. In the event that a borrower fails to make late fees or adequate contact when required to do so, the matter will be passed on to an external debt-collection agency for recovery.