Provided the listing is 100% accurate in terms of sizing and the lender has answered any questions regarding fit honestly and to the best of their ability, we will be unable to offer refunds for dresses that do not fit perfectly.

Our lenders take incredible care when packing their designer items to send. However, some fabrics are naturally more prone to creasing than others. If you receive a dress with some creasing, please hand it in a steamy bathroom as this will naturally remove these. Please do not iron or steam the dress unless you have received permission from the lender to do so.

Should you wish to return the dress, you must liaise with your lender to get approval for a refund. If the lender does not wish to refund the hire at the last minute, they are within their right to refuse to do so.

If a dress falls below your feet, it is your responsibility to make sure that the dress does not become damaged throughout the hire. Alterations are strictly prohibited, and excessive staining or damage will result in further charges.