When will my credit card be charged?
Once you place a booking request, a pre-authorisation will be held on your card. You will be charged the full amount once the lender confirms the booking. If an order is declined, the funds should be immediately available on your card.
There has been an issue with the payment. What should I do?
If you receive a payment issue message, this generally means that there are insufficient funds in the account that you have linked to The Volte. If this is not the case, make sure that all details entered are correct before reprocessing the order.