A borrower is refusing to pay late/damage fees. Now what?

In the event that a Borrower is refusing to pay any fees due to the Lender (including but not limited to, late fees or damaged item fees), The Volte allows up to 14 days for them to make these payments in good faith. If the Borrower continues to refuse payment, the matter of the fees is passed on to the debt collection agency that The Volte engages to escalate these matters.