Australia Post has lost my parcel. What do I do?

In the event that Australia Post has lost your parcel either on its way to or from your borrower your first step is to contact Australia Post. In almost all situations, the parcel is found. After Australia Post has carried out their investigation, and they have found that they can't locate your parcel, you are eligible for compensation from Australia Post. Any other insurance pathways you have taken when you accepted the order on The Volte will also aid in the compensation for your loss. In the event of this occurring please submit a request in our help center so that we can assist where possible.